Return & Exchange Policy – Kaia.pk
ICON 0
  • Your shopping cart is empty!

Free Shipping Nationwide
Kaia.pk
ICON 0
  • Your shopping cart is empty!

Return & Exchange Policy

Return and Exchange Policy:

Products can be returned within 15 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of the wrong product. In all other cases, replacement or coupon (3 months validity) is available.


Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (sizes other than that ordered), or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.


Exchange is allowed with the same or different products


Return Intimation: 

You can either call our Customer Support Number +92 307 7087575 or Email Us at info@kaia.pk within 15 days from the date of delivery. The details of the return (Order number, courier tracking No, and Reason for Return) should be shared with Customer Support by email.


Guidelines for a valid return:

Product & Accessories, if any, should be in original condition. Tags should be retained and returned

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect design), or damaged products are received by the customer.