Cancellation Policy

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. 

You can cancel an order in an easy step:

call us on our support Number +92 307 7087575

email us on info@kaia.pk

Refund Policy

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited to the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on Banks & payment gateways.

Mode of Refund

For both canceled orders & returned products (due to incomplete sets, wrong design, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account through (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, Refund will be done through online banking/ Jazz Cash.

We require product images and tags in the below-mentioned cases:

1. Defective product received – Only product image/video required.
2. Wrong product received – Both product & Box images/video are required.
3. Wrong size received - Both product & Box images/video are required.
4. Unhappy with color, i.e. Faded/Blurred - Only product image required.
5. Product different from website/doesn’t look the same - Only product image required.
6. Incomplete order received – Product image/video is required.

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund.